---
title: "Support Specialist"
description: "Answer customer questions with care and turn tricky cases into clear help articles."
url: "https://taskly-astro.pages.dev/careers/support-specialist/"
date: "2026-10-13"
department: "Customer success"
workplace: "Remote"
location: "Asia-Pacific"
type: "Part-time"
salary: "$28 – $34 per hour"
---

# Support Specialist

> Answer customer questions with care and turn tricky cases into clear help articles.

## About the role

This is a part-time role, twenty to twenty-five hours a week, covering our Asia-Pacific hours. You will be the first person customers talk to when something is unclear or broken.

## What you will do

- Answer questions by email and chat, with a first reply in under two hours
- Reproduce bugs and write clear reports for the engineering team
- Keep our help center accurate and add articles for new questions
- Share patterns you see so the product gets easier to use

## What you bring

- One or more years in customer support, ideally for a software product
- Excellent written English and a warm, patient tone
- Curiosity: you like to find out why something happened
- A quiet place to work and a reliable connection

## Benefits

- Fully remote within the listed countries
- Flexible schedule inside the agreed support hours
- Paid time off in line with your hours
- Learning budget for courses and books