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Customer success
Customer Success Manager
Help growing teams roll out the product and get real value in their first ninety days.
- Hybrid · Toronto
- Full-time
- CA$75k – CA$90k per year
About the role
You will look after a group of customers with twenty to five hundred seats. You will guide their rollout, run training sessions, and bring what you learn back to the product team.
What you will do
- Plan and run onboarding for new accounts, from kickoff to the first review
- Hold regular check-ins and spot accounts that need help early
- Write guides and short videos that answer common questions
- Share customer feedback with product in a clear, structured way
What you bring
- Two or more years in customer success, account management, or consulting
- Calm, friendly communication, in writing and in calls
- Experience with project or task management tools
- Comfort with hybrid work: two days a week in our Toronto office
Benefits
- Hybrid schedule with a quiet office downtown
- Health and dental cover for you and your family
- Thirty paid days off, plus local holidays
- Learning budget and one conference a year