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Customer success
Support Specialist
Answer customer questions with care and turn tricky cases into clear help articles.
- Remote · Asia-Pacific
- Part-time
- $28 – $34 per hour
About the role
This is a part-time role, twenty to twenty-five hours a week, covering our Asia-Pacific hours. You will be the first person customers talk to when something is unclear or broken.
What you will do
- Answer questions by email and chat, with a first reply in under two hours
- Reproduce bugs and write clear reports for the engineering team
- Keep our help center accurate and add articles for new questions
- Share patterns you see so the product gets easier to use
What you bring
- One or more years in customer support, ideally for a software product
- Excellent written English and a warm, patient tone
- Curiosity: you like to find out why something happened
- A quiet place to work and a reliable connection
Benefits
- Fully remote within the listed countries
- Flexible schedule inside the agreed support hours
- Paid time off in line with your hours
- Learning budget for courses and books